Relation of Social Media Literacy, Trust, and Information Quality on Public Communication Behaviour in Urban Local Government Social Media in Indonesia
Abstract
The previous study and theory showed that social media literacy, trust, and quality of information influence public communication behaviour towards local government social media. Hence, this article analyses the relation among those three elements in the context of urban areas in Indonesia. This research uses a mixed method on sequential explanatory strategy, a collaboration of quantitative and qualitative methods conducted subsequently with dominancy on the quantitative methods. The authors selected 100 persons randomly and proportionally as the research sample. In addition, 12 persons from selected followers, social media specialists, academicians, and civil society. Research shows that social media literacy, trust, and quality information on local government social media are good, yet the issue is in the public communication behaviour towards governments' social media. Furthermore, 41.2% of those three elements simultaneously influence the communication behaviour. The most dominant variable influencing communication behaviour is media social literacy and people's trust, while the quality of information has no significant impact. This research is based on social media data in 2022 in three urban cities in Indonesia, namely Bandung, Semarang and Surabaya. They were chosen based on the categories that the local government uses social media for at least 10 years and has a high number of social media users.
Keywords: Social media literacy, trust, quality of information, communication behaviour, local government.
Full Text:
PDFReferences
Abu-Shanab, E. (2014). Antecedents of trust in e-government services: An empirical test in Jordan. Transforming Government: People, Process and Policy, 8(4), 480-499. https://doi.org/10.1108/TG-08-2013-0027
Alotaibi, R. M., Ramachandran, M., Kor, A.-L., & Hosseinian-far, A. (2016). Factors affecting citizens’ use of social media to communicate with the government: A proposed model. The Electronic Journal of E-Government, 14(1), 60-72.
Alsaghier, H., & Hussain, R. (2012). Conceptualization of trust in the e-government context: A qualitative analysis. In A. Manoharan & M. Holzer (Eds.), Active citizen participation in e-government: A global perspective (pp. 528-557). IGI Global. https://doi.org/fx8rps
APJII. (n.d.). Laporan Survei Internet APJII 2019 – 2020 (Q2).
https://www.infotek.id/licenses/survey_apjii_2020/Survei_APJII_2019-2020_Q2.pdf
Bélanger, F., & Carter, L. (2008). Trust and risk in e-government adoption. Journal of Strategic Information Systems, 17(2), 165-176. https://doi.org/10.1016/j.jsis.2007.12.002
Berger, J. B., Hertzum, M., & Schreiber, T. (2016). Does local government staff perceive digital communication with citizens as improved service? Government Information Quarterly, 33(2), 258-269. https://doi.org/10.1016/j.giq.2016.03.003
Cervi, L. M. P., Paredes, O., & Tornero, J. (2010). Current trends of media literacy in Europe. International Journal of Digital Literacy and Digital Competence, 1(4), 1-9. https://doi.org/10.4018/jdldc.2010100101
Chen, D. T., Lin, T. Bin, Li, J. Y., & Lee, L. (2018). Establishing the norm of new media literacy of Singaporean students: Implications to policy and pedagogy. Computers and Education, 124, 1-13. https://doi.org/10.1016/j.compedu.2018.04.010
Chen, D.-T. victor, Wu, J., & Wang, Y.-M. (2011). Unpacking New Media Literacy. Journal of Systemics, Cybernetics and Informatics, 9(2), 84-88.
Creeber, G., & Martin, R. (2009). Digital cultures understanding new media. McGraw Hill.
Creswell, J. W., & Clark, V. L. P. (2018). Designing and conducting mixed methods research (3rd ed.). Sage.
Dahlgren, P. (2005). The internet, public spheres, and political communication: Dispersion and deliberation. Political Communication, 22(2), 147-162. https://doi.org/ddxxvw
Dahlgren, P. (2009). Media and political engagement. Cambridge University Press.
Dominic, D., & Gisip, I. A. (2021). Effect of social media usage in government agencies’ communication effort. International Journal of Academic Research in Business and Social Sciences, 11(3), 1452-1467. https://doi.org/10.6007/ijarbss/v11-i3/9277
Franks, P. C., & Driskill, M. (2014). Building trust in government through social media: An InterPARES trust research project. Paper presented at 1st European Conference on Social Media (ECSM 2014). Brighton, UK.
Furqon, A., Hermansyah, D., Sari, R., Sukma, A., Akbar, Y., & Aini Rakhmawati, N. (2018). Analisis sosial media pemerintah daerah di Indonesia berdasarkan respons warganet. Jurnal Sosioteknologi, 17(2), 177-190.
Graham, M. W. (2014). Government communication in the digital age: Social media’s effect on local government public relations. Public Relations Inquiry, 3(3), 361–376. https://doi.org/10.1177/2046147X14545371
Hassan, M. S., Mahbob, M. H., Sah Allam, S. N., Mustaffa, F., & Ibrahim, N. A. N. (2022). Media literacy and young people’s integrity in political participation: A structural equation modelling approach. Jurnal Komunikasi: Malaysian Journal of Communication, 38(4), 355–373. https://doi.org/10.17576/JKMJC-2022-3804-20
Kemenkominfo, & KIC. (2021). Status literasi digital di Indonesia 2021. https://cdn1.katadata.co.id/media/microsites/litdik/Status_Literasi_Digital_diIndonesia%20_2021_190122.pdf
Khan, S., Rahim, N. Z. Ab., & Maarop, N. (2020). A systematic literature review and a proposed model on antecedents of trust to use social media for e-government services. IASE: International Journal of Advanced and Applied Sciences, 7(2), 44–56. https://doi.org/10.21833/ijaas.2020.02.007
Knobel, M., & Lankshear, C. (2007). Online memes, affinities, and cultural production. In M. Knobel & C. Lankshear (Eds.), A new literacies sampler (pp. 199–227). Peter Lang Publishing.
Lin, T. Bin, Li, J. Y., Deng, F., & Lee, L. (2013). Understanding new media literacy: An explorative theoretical framework. Educational Technology and Society, 16(4).
Lin, Y., & Kant, S. (2021). Using social media for citizen participation: Contexts, empowerment, and inclusion. Sustainability (Switzerland), 13(12). https://doi.org/gkjf3w
Mergel, I. (2013). Social media in the public sector: A guide to participation, collaboration, and transparency in the networked world. Jossey-Bass.
Notoatmodjo, S. (2017). Promosi kesehatan dan ilmu perilaku. Jakarta: PT. Rineka Cipta.
Nugroho, C., & Nasionalita, K. (2020). Indeks literasi digital remaja di Indonesia digital literacy index of teenagers in Indonesia. Jurnal Pekommas, 5(2), 215 – 223.
Park, H., & Lee, T. (David). (2018). Adoption of e-government applications for public health risk communication: Government trust and social media competence as primary drivers. Journal of Health Communication, 23(8), 712-723. https://doi.org/gjr9rp
Park, M. J., Choi, H., Kim, S. K., & Rho, J. J. (2015). Trust in government’s social media service and citizen’s patronage behavior. Telematics and Informatics, 32(4), 629-641.
Rahmanto, A. N., & Dirgatama, C. H. A. (2018). The implementation of e-government through social media use in local government of Solo Raya. Paper presented at 2018 International Conference on Information and Communications Technology (ICOIACT), Yogyakarta, Indonesia, 2018, pp. 765-768. https://doi.org/kdnr
Ranaweera, H. M. B. P. (2016). Perspective of trust towards e-government initiatives in Sri Lanka. SpringerPlus, 5(1), 22. https://doi.org/10.1186/s40064-015-1650-y
Rehman, M., Kamal, M. M., & Esichaikul, V. (2016). Adoption of e-government services in Pakistan: A comparative study between online and offline users. Information Systems Management, 33(3), 248-267. https://doi.org/10.1080/10580530.2016.1188570
Robertson, S. (2018). Social media and civic engagement: History, theory, and practice. Springer. https://doi.org/10.1007/978-3-031-02223-4
Romero, L. D. (2016). Social media, civic engagement, and local governments. International Journal of Civic Engagement and Social Change, 3(4), 14–24. https://doi.org/kdnt
Roy, M. C., Chartier, A., Crête, J., & Poulin, D. (2015). Factors influencing e-government use in non-urban areas. Electronic Commerce Research, 15(3), 349–363.
Santoso, A. D., Rinjany, D. K., & Bafadhal, O. M. (2020). Social media and local government in indonesia: Adoption, use and stakeholder engagement. Romanian Journal of Communication and Public Relations, 22(3), 21-35. https://doi.org/kdnw
Refbacks
- There are currently no refbacks.
e-ISSN: 2289-1528